Last updated: 14 November 2026.
Who we are
South East Crane Services Ltd is responsible for the personal information you provide when contacting us or requesting our services. For privacy questions, email southeastcraneservices@gmail.com or telephone 07523 839447.
Enquiries and booking requests
We collect your business name, email address, telephone number and service requirements. Booking requests also include your preferred date and time and a description of the work required. If you contact us by telephone or email, we receive the information you choose to share. Please do not include sensitive personal information that we do not need.
We use this information to respond, discuss the work and arrange services. Our lawful bases are taking steps at your request before entering a contract and our legitimate interests in responding to business enquiries and protecting the website from abuse. A booking request does not reserve or confirm an appointment.
How information reaches us
Submitted online requests are handled by Cloudflare, which hosts the website and provides the Turnstile security check; Resend, which delivers the request by email; and Gmail, provided by Google, where we receive it. The website does not keep a separate database of enquiries. If online requests are unavailable, the form tells you that your details have not been sent and asks you to telephone or email instead.
Cloudflare receives technical information such as your IP address, browser information and security-check results. Our request limiter temporarily stores your IP address and a request count in Cloudflare storage to prevent repeated submissions; each entry expires after 11 minutes. Resend and Google process the contact details and request content needed to deliver and receive the email. Their service logs and backups are subject to their own retention arrangements.
See the privacy information from Cloudflare, Resend and Google.
Keeping and sharing information
We keep booking request and enquiry emails for one month, then delete them. This period applies to enquiry emails, not any separate records needed for work you subsequently commission or records we must retain by law. We do not sell your personal information or use these forms to subscribe you to marketing.
Our service providers may process information outside the UK. Where required, transfers must be covered by recognised safeguards, such as adequacy decisions or approved contractual terms. The providers' privacy information explains their arrangements.
Your rights and complaints
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, receive a portable copy, or object to processing based on legitimate interests. Contact southeastcraneservices@gmail.com to make a request. We may need to confirm your identity before responding.
You can also complain to the UK's Information Commissioner's Office at ico.org.uk. We would welcome the opportunity to address your concern first.